Purple 7.5" Plate

We strive to ensure that you are statisfied with your purchase. If you for any reason wish to return an item, please carefully review our return and refund policy.

 

1. Returns

• We accept returns within 30 days from the date of purchase
• To be eligible for a return, the item must be in it's original condition, and securely packaged to avoid damage during transit.

2. Return Shipping

• Customers are responsible for all return shipping costs.
• We recommend using a trackable shipping method to ensure the item is safely returned. 

3. Refunds

• Once the returned item is received and inspected, we will process a refund.
• A full refund will be issued if the item is received in good condition without any damage.
• Refunds will be processed to your original payment method within 7-10 business days
• If the item is returned damaged or broken, we may be unable to issue a refund. Proper packaging and handling during return shipping are the customer's responsibility. 

4. Broken or Damaged Items

• If you receive a ceramic piece that arrives broken:
  • You are eligible for either:
    • A full refund.
    • A replacement piece of the same value.
    • A remade version of the original piece (subject to availability and production timelines).
• Please contact us within 7 days of receiving the damaged item.
• To process your request, we require:
  • Clear photographs of the damaged item and packaging.
  • Your order details (order details, reciept and shipping address). 

For any questions or concerns, feel free to contact me at cmmzeiler@gmail.com. Thank you for supporting our craft and understanding our policies!