Policies

We strive to ensure that you are satisfied with your purchase. If you for any reason wish to return an item, please carefully review our return and refund policy.

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1. Returns

• We accept returns within 30 days from the date of purchase

• To be eligible for a return, the item must be in its original condition, and securely packaged to avoid damage during transit.

 

2. Return Shipping

• Customers are responsible for all return shipping costs.

• We recommend using a trackable shipping method to ensure the item is safely returned.

 

3. Refunds

• Once the returned item is received and inspected, we will process a refund.

• A full refund will be issued if the item is received in good condition without any damage.

• Refunds will be processed to your original payment method within 7-10 business days

• If the item is returned damaged or broken, we may be unable to issue a refund. Proper packaging and handling during return shipping are the customer's responsibility.

 

4. Broken or Damaged Items

• If you receive a ceramic piece that arrives broken:

  • You are eligible for either:

    • A full refund.

    • A replacement piece of the same value.

    • A remade version of the original piece (subject to availability and production timelines).

• Please contact us within 7 days of receiving the damaged item.

• To process your request, we require:

  • Clear photographs of the damaged item and packaging.

  • Your order details (order number, receipt, and shipping address).

 

For any questions or concerns, feel free to contact me at cmmzeiler@gmail.com. Thank you for supporting our craft and understanding our policies!